Keep Your Business Running Smoothly with Dedicated Odoo Support
Don’t let technical glitches slow you down. Our expert support team ensures your ERP system is always online, secure, and performing at its peak.
Reliable Support
KSA Local Experts
The Challenge
Unexpected Downtime
System crashes or server failures can halt your operations instantly.
User Errors
Incorrect configurations or data entry mistakes disrupting workflows.
Performance Issues
Slow loading times and unresponsive modules affecting productivity.
Security Risks
Outdated systems vulnerable to data breaches and cyber threats.
The Solution: Proactive Odoo Support
1. Technical Helpdesk
- Ticket System Access
- Expert Bug Fixes
- Strict SLA Guarantees
2. Preventive Maintenance
- Regular Automated Backups
- Security Patch Updates
- 24/7 Server Monitoring
3. Functional Support
- "How-To" Assistance
- Configuration Changes
- ZATCA Compliance Updates
Support Packages
| Feature | Standard | Premium |
|---|---|---|
| Support Hours | 9 AM – 5 PM (Sun-Thu) | 8 AM – 8 PM (Sat-Thu) |
| Response Time | 4 Hours | 2 Hours |
| Support Channels | Email / Portal | Email / Phone / Portal |
| Monthly Hours | 10 Hours | 30 Hours |
| Server Monitoring | ✔ | ✔ |
Why Choose Ruaa for Support?
Local Team (KSA)
Arabic and English speaking experts based right here in Saudi Arabia for culturally aligned support.
Certified Experts
Our team consists of officially certified Odoo functional and technical architects.
Direct Access
No middle managers. Get straight to the experts who can solve your issues immediately.
Experience Architectural Excellence in Support
We treat your Odoo ecosystem as a critical infrastructure project, ensuring every update and fix strengthens the foundation.
Frequently asked questions
What does your Odoo support contract cover?
Our annual maintenance contract (AMC) covers the standard Odoo modules, customizations and integrations we delivered: technical support, bug fixes, small configuration changes and operational guidance. New modules, major customizations, version upgrades and new integrations are quoted separately.
How fast do you respond?
Response times depend on priority: within 4 hours for critical issues such as a full system outage or stopped invoicing, within 24 hours for high-priority issues, and within 72 hours for medium and low-priority requests. Critical issues get continuous best-effort work until a fix or workaround is in place; high-priority issues are targeted for resolution within 3 to 5 business days.
When is support available?
Support is provided during official working hours, Sunday to Thursday, 9:00 to 17:00 Saudi time, unless your contract specifies extended coverage.
What makes your support different?
We focus on business value: improving processes, reports and automation so Odoo keeps delivering results, beyond fixing bugs. Unresolved critical issues follow a clear escalation path from the support team to the technical lead, the project manager and, if needed, executive management.
Which Odoo versions do you support?
Odoo 12 through Odoo 20.